Job Description

Role Responsibilities

Support the Head, Business Continuity & Resilience, TB to implement the CCIB Operational Resilience Framework

within Transaction Banking, working in an agile operating model. The Framework will encompass new

Operational Resilience regulations, Business Continuity Management, Crisis Management and Operational

Continuity in Resolution ("OCIR") across Cash and Trade.

The role holder will have knowledge and experience applicable to either Cash or Trade products, or both.

Support Product Owners for operational resilience within Transaction Banking to implement and

maintain first line risk ownership, CCIB Operational Resilience requirements and Policies/Standards set

by the Group Resilience team.

Coordinate and participate in Operational Resilience squads in Transaction Banking and collaborate with

stakeholders to meet resilience regulation milestones: identify vulnerabilities, set impact tolerances,

prioritise improvements, perform stress tests and self-assessment.

Provide input into the design and undertake implementation of the agreed resilience Target Operating

Model within Transaction Banking

Support the Product Owners in development of Transaction Banking resilience capabilities as it applies

to Cash or Trade globally and ensure consistent application across country business teams.

Leverage capability from the Group Resilience team to ensure best practice, lessons, and capability is

shared across the business on design, implementation and maintenance.

Support the Product Owners to address critical vulnerabilities to business services across Cash and/or

Trade are appropriately prioritized in the relevant QPR.

Coordinate with CCIB Operational Resilience and other Business teams to ensure critical dependencies

on operational assets outside Transaction Banking are appropriately prioritized in the relevant QPR.

Support Head, Business Continuity & Resilience, TB in escalation of risks relating to Operational Resilience

to business NFRCs and/or CCIB Operational Resilience as required.

Support reporting of Operational Resilience risks and treatment actions to NFRC regularly.

DELIVERY:

Provide feedback to Head, Business Continuity & Resilience, TB supporting CCIB Operational Resilience,

on the overall CCIB Operational Resilience Framework;

Support the implementation of CCIB-wide guidelines, and controls into Transaction Banking, develop

and/or adapt training materials and templates for operational resilience to ensure effective integration

into business change processes. Ensure appropriate consultation with Regional and Country Transaction

Banking stakeholders.

Implementation scope includes: new operational resilience regulation requirements; business continuity

management; crisis management; and OCIR.

Support Product Owners' review and challenge of Important/Critical business services and impact

tolerance thresholds proposed by the business. Identify strategic changes or vulnerabilities requiring

remediation.

Assist implementation of controls within the business to maintain and periodically review

Important/Critical business services and Impact Tolerance thresholds as part of the business change

management process.

Participate in workshops, exercises and scenario testing to identify vulnerabilities in resilience of

operational assets. (IT, Data, 3rd parties, people, property etc.)

Support the Product Owners on QPR/NFRC submissions related to OR treatment, improvement actions

and monitoring of risks.

Assist the development of Group Business level response, continuity, recovery, crisis management

capability, teams, plans within Transaction Banking

Support the design and implementation of monitoring in the business to identify changes to the risk

profile of operational assets such as high criticality systems, SLAs, organisational design, movement of

operational capability.

Support the Product Owners to embed group and country level capability applicable to Cash and/or Trade

to respond and recover from natural disasters, market events, external attacks and topical situations

such as elections. This includes the development and management consolidated Operational Resilience

Response & Recovery Plans, Crisis Management Plans, Playbooks and Runbooks.

Coordinate for crisis exercises on behalf of Transaction Banking within the CCIB Crisis Management Group

and support preparation for crisis exercises on a regular basis to ensure preparedness for any

contingency.

GOVERNANCE:

Support the Head, Business Continuity & Resilience, TB and Product Owners on QPR/NFRC submissions

related to OR treatment, improvement actions and monitoring of risks.

Support the Product Owners implementation of Group policies standards, CCIB Resilience Framework

and local regulatory requirements through prioritisation within applicable QPRs and subsequent

execution by relevant squads.

Understand and assess the impact of changes to Transaction Banking from Resilience policies, standards

and CCIB Resilience Framework to ensure the impact is understood

Recommend additions/enhancements/changes to the Operational Resilience policy, standard,

guidelines, procedures, and controls as applicable.

Monitor Operational Resilience profile and posture within Transaction Banking and report any noncompliance

to the Product Owner.

Participate and represent Transaction Banking in Operational Resilience working groups to provide

updates and influence positive outcomes for the Business.

Design and support the implementation of operational resilience KRIs, KCIs and other risk

ratings/assessments, as well as process designs using available MI across Transaction Banking

CONDUCT:

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and

business conduct, across Transaction Banking. This includes understanding and ensuring compliance

with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance

matters.

Key Relationships

Head, Business Continuity & Resilience, TB as Transaction Banking Operational Resilience Product

Owner

Transaction Banking Business and COO teams

Product Owner, Operations Resilience, CCIB

Operational Risk

Group Operational Resilience team

Business QPRs / NFRCs

Country / Regional - Business Heads, and Country Resilience teams

L&D team and Learning Academies

GIA, External Auditors

Cash and/or Trade product and

process Knowledge

Knowledge of the Global regulatory

environment and the ongoing

developments

Comprehensive knowledge of risk

governance frameworks & quality

framework and processes

Knowledge of process improvement

methodologies

Proactive and positive with the ability

to make good/sound decisions and

use independent judgement

Project and Program Management

skills

Data and Management Information

design capability

Knowledge of all segments in the

business and activities with a broad

understanding of CCIB Banking

business

Proven ability effectively collaborate

with a wide range of stakeholders

Ability to create effective work

relationships across functions &

borders

Assertive, tenacious and willing to

challenge when required

Our Ideal Candidate

• Masters or Bachelors degree

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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