Job Description

Nestled on the pristine Pantai Tengah beach, the PARKROYAL Langkawi Resort is an idyllic seaside haven where balance, simplicity and joy come to life, offering the ultimate beach holiday.

Located on the longest stretch of beach in Langkawi, PARKROYAL Langkawi Resort is a collection of 300 modern guest rooms, suites, and 7 spacious exclusive villas, equipped with unique facilities and amenities. Each private villa features a private dip pool with direct access to the beach. Dining options include a speciality restaurant, an all-day dining, an ocean view lounge, and a swim-up bar.

Take a swim at the infinity pool on level 5 overlooking the Straits of Malacca and unwind with a drink or two. Featured amenities include 24-hour front desk, business center, gymnasium and a kids\' club. Nourish your soul, body and mind with an invigorating spa treatment at our SUASANA Spa.

The Role

Reporting into Director of Operations, the Director of Food & Beverage will be responsible for overseeing the resort\'s F&B operational and financial performance as well as service standards in line with the PARKROYAL brand and international standards. He/she is also responsible for developing concepts and operating service standards for the restaurants and bars.

• Direct, lead and manage the Food & Beverage (F&B) division
• Provide strategic direction to all the F&B outlets on all aspects of operation, promotion and innovation
• Plan and direct the functions of administration and strategy of the F&B division to meet daily operational needs
• Overall responsibility for all operational components of the F&B division to ensure efficiency and effectiveness of operations
• Ensure quality and authenticity of offerings and service across all outlets in order to consistently deliver memorable food and beverage experiences for all guests
• Drive high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates
• Maintain and develop high standards of operations in all restaurants, bars and catering events by ensuring all SOPs are relevant, up to date, trained effectively and operationally delivered
• Responsible for the development and implementation of F&B\'s annual business plan, short, medium and long term strategies, as well as establishing key performance objectives and plans to ensure the resort meets its business targets and drives sustainable, profitable growth
• Be an active participant in the strategic marketing approach to ensure exposure the restaurants and bars of PARKROYAL Langkawi Resort, including the development and implementation of the division\'s annual and monthly promotions calendar
• Work with Marketing Department to develop active strategies that maintain a strong social and traditional media capture
• Collaborate and work together with Executive Chef to continually review and refresh menu offerings as required by locality and region, drive and take responsibility for the financial performance of the resort\'s F&B outlets
• Create an operational environment of education and empowerment that energizes associates to focus on guest preferences and aspirations
• Continuous focus on associate satisfaction and ensure continuous improvement action plans are executed effectively, and as needed, with a focus on a team and succession planning culture
• Cultivate a positive culture surrounding the TrustYou platform and formulate strategies to continually improve the guest experience, sharing positive and negative feedback with associates and using this feedback as a platform for on job training
• Develop, implement and maintain a review and response programme for all F&B Service Managers covering TripAdvisor and blogs relevant to F&B, with results discussed and necessary actions effected in weekly F&B meetings
• Regularly work with Executive Chef in the conduct of hygiene audits in order to ensure levels of cleanliness and hygiene are in accordance with local laws and brand standards
• Guide and attend daily operations meetings with the F&B team to plan for immediate operational demands, manage daily and plan for operational challenges, highlight VIP events and follow up on personal tasks and projects
• Meet with the Director of Operations, F&B Manager and F&B Service Managers to support, strategize, plan and manage each F&B operation; coach and develop personal aspirations and goals
• Daily monitoring of F&B performance and take responsibility for its achievement by reviewing daily operational reports and using the information contained to drive sales
• Review annual budgets yearly and forecasts monthly for each outlet with F&B Manager and F&B Service Managers
• Collate individual outlet budgets and forecasts into annual divisional budget and forecast
• Review quarterly competitor set analysis carried out by F&B Manager to ensure the resort\'s F&B offerings are up to date and competitive, reviewing and amending such offerings where necessary
• Manage all outlets\' individual profit and loss statements, clearly outlining both revenue contributions and expenses
• Guide monthly profit and loss (P&L) meetings to assess financial performance, identify gaps, assess competitor revenue and develop new strategies to increase revenue where opportunities exist
• Review F&B promotions P&L, 6 months prior to event, and immediately after to identify whether promotion was cost effective and should be continued in the future. Post-mortems to be planned as required

• Over 10 years of leadership experience in the Hospitality industry, preferably in 5-star international chains with multiple high-volume restaurants, bars, and large catering/banqueting operations
• Significant Asian culinary experience/exposure
• Proven track record in the ability to conceptualize, promote and deliver innovative promotional events
• Strong financial acumen
• Strong leadership skills to lead and motivate the team
• Flexibility to respond to a range of different work situations

Pan Pacific Hotels Group