Job Description

Duties & Responsibilities:

1. Support Dormitory Coordinator during visitor visits.

2. Manage customer complaints by investigating and reporting to the Dormitory Coordinator.

3. Oversee and respond to group customer inquiries regarding administrative matters.

4. Support Dormitory Coordinator in handling customer document requests and audits.

5. Validate the monthly audit report prepared by the warden for customers.

6. Create identification cards for I-Stay staff and register their fingerprints on the machine.

7. Draft tenancy agreements, manage stamping with LHDN, and update the HMS system.

8. Responsible for overseeing the procedures for both moving in and moving out of units.

9. Take minutes during the weekly operation meeting.

10. Establish and organized filing system for customer and external party data and documents.

11. Manage and keep ISO document filing up to date.

12. Verify all operational ISO forms completed by the warden.

13. Coordinate a meeting with the customer.

14. Record of Monthly Customer Cash Receipts (for lost badge cards, keys, and broken items, with payments directed to the accounting department)

15. Create the presentation slides for the monthly assembly in accordance with the schedule.

16. Monthly update of Pest Control and Landscape Fogging service reports in the ISO folder.

17. Conduct quarterly audits for Grocery Audit and Canteen Audit and generate audit reports.

18. Generate the Fire Protection System Service Report after maintenance and file it in the maintenance folder.

19. Organize and update the Quarterly Water Test report, filing it in the ISO folder on the server.

20. Responsible for the application and renewal of MPKU licenses.

21. Support in arranging and coordinating interactions with third-party government bodies such as Bomba, JTK, MPKU, Pejabat Kesihatan, and SWcorp

22. Responsible for organizing all internal dormitory activities and events, including monthly assemblies, fire drills, and seasonal gift distributions.

23. Promote the dormitory activity through the publication of posters.

24. On-the-job training progress for new Dormitory Warden.

25. Ensure that the Dormitory Warden accurately inputs data into the Hostel Management System (HMS)

26. Supervise Dormitory Warden tasks through communication via WhatsApp (Admin & Warden)

Others:

1. To perform task assigned by Dormitory Manager.

Authorities:

1. Request Dormitory Warden for over time (OT)

2. Organize tasks for the dormitory warden.

3. Authorize or decline event requests from residents.

Academic:

1. Min SPM

Applicable Skill & Knowledge:

1. Computerized skills

2. Knowledge on admin works.

3. Able to speak and writing in Malay and English

4. Communication skill

5. Customer service skill

Salary Range: RM 2,000 - RM 2,500

Work Location: Kawasan Perindustrian i-Park, Blocks A & B, Jalan Seroja 28, Bandar Indahpura, 81000 Kulai, Johor Darul Ta'zim

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Free parking Gym membership Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person