Job Description

About the Assignment: This role largely involves in coordinating daily operations for our delivery and driver-partners, to make sure their concerns and enquiries are attended to in a timely manner. By doing so, it will contribute towards the larger efforts of building a high-quality platform. The Core Objectives: Handle day-to-day operations of ongoing loyalty programmes: 1) Manage rewards portal (e.g. create reward offers, upload new reward offers, update driver/ delivery-partner data) 2) Respond to driver/ delivery-partner enquiries regarding rewards including investigating and handling disputes on reward offers 3) Support overall platform quality and engagement initiatives including vendor sourcing, logistics handling, payment processing, project/ event planning, data cleaning, and execution 4) Support distribution and liaison with external stakeholders for merchandise to our delivery and driver-partners 5) Engage partners wherever necessary via calls, emails, or face-to-face interactions Essential Experience / Criteria: 1) Fresh graduates or those with 1 year of working experience in loyalty/customer experience. 2) Excellent written and oral communication, presentation, and interpersonal skills. 3) Fluent written and oral English and Bahasa Malaysia is required. 4) Process-oriented background, with high attention to detail 5) A start-up attitude - willing to work hard to get things done 6) Being \'on the ground\' - willing to directly engage Partners to build relationships and understand their feedback 7) Strong in relationship building and able to relate to people at all levels. Maturity to handle a wide range of customers. 8) Demonstrate integrity and professionalism, with a customer-centric and data-driven decision-making mindset 9) Proficient in Microsoft Office and Google Suite, especially Microsoft Excel and Google Spreadsheets 10) Possess a diploma and/or university degree in preferably psychology or business disciplines Desirable Experience / Criteria: 1) Ability to write and communicate in Chinese is a bonus 2) Proficient in Microsoft Word, Microsoft PowerPoint, Google Docs and Google Slides is a bonus

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