Job Description

Job Scope:

Administration and processing of online orders on E-commerce platforms such as Shopee / Lazada / TikTok / Facebook Maintain and ensure product information such as pricing, inventory is up-to-date and accurate. Daily monitor and reply customer inquiries appropriately across all E-commerce platforms to ensure a reliable and consistent customer experience, aligned with best-practices Handle & Manage to follow up with customers' requests, enquiries, orders etc Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction Manage to come up with solutions by communicating with online platform's customer service Coordination of packing & arrangement on the shipment base on our Logistics; Product Shooting, Upload product details, including product titles, descriptions, prices, images, and specifications and maintaining all the SKUs selection on the e-commerce platform Assistance with price adjustments / promotion deals on e-commerce platform Perform Live Sale
Requirements:

Minimum SPM qualifications with credits in English & Bahasa Malaysia. Highly proficient in MS Office applications Good knowledge in working with E-commerce portal such as Shopee, Lazada, etc Able to adapt to a fast paced working environment with tight deadlines Excellent communication skills in email, customer enquiries and feedbacks. Ability to work well under pressure, detail oriented and has strong logical and critical thinking to solve problems. Able to work independently. Fresh graduates or Interns are welcome to apply.
Job Types: Full-time, Part-time, Permanent

Job Types: Full-time, Part-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

Meal allowance
Work Location: In person