Job Description

We are the Nestl Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestl . Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world\'s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers\' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com. Location: Petaling Jaya, Malaysia Company: Nestl Malaysia (Nespresso Malaysia) Full-time Bachelor\'s Degree 2+ years of experience Position Summary Maintain and manage all content for Nespresso website including content uploading and develop web content to to meet business needs. Work with the marketing team together with platform coordinators to ensure accuracy and completeness in coverage and information. Ensure e-commerce tracking properly setup for all internal and external online medium. Monitor and suggest best practice of internal online spaces to increase web traffic, engagement, and conversions. Support and guide market\'s business & cross-functional teams to leverage eCommerce technologies by raising awareness on innovative tools & features. Using technical knowledge to assist in planning the e-merchandising in collaboration with the eCommerce Operations Assistant Manager to define digital visions, objectives & strategy in order to ensure that eCommerce, Customer & CRM roadmaps are taken into account within local ecommerce operation plan. Leverage understanding of web design principles, technical capabilities and operational processes to develop and drive website strategies to increase conversion, improve customer experience & load time optimization. Ensure an agile, bug-free user experience on all digital boutiques, following HQ eCommerce & Customer Brand guidelines. Coordinate User Acceptance Testing, ensuring business critical systems and processes remain operational and bug-free. Ensure prioritization of platform regression, championing needs of markets where necessary. Support incident management for any major issue (global/local) affecting conversion rate, new member\'s activation or availability of the products or the platforms. A day in the life of an Ecommerce Webmaster & Operation Executive Support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives. Influence the campaign design process to ensure commercial needs are met and executed in a timely manner Monitor eCommerce performance to ensure optimal market operations & platform management Leverage understanding of web design principles, technical capabilities and operational processes to develop and drive website strategies to increase conversion, improve customer experience & load time optimization. Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms (including desktop, mobile site and app) Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features Liaise with all business & IT stakeholders to ensure all digital content is up-to-date, relevant, and compliant with global brand, security, content & commercial guidelines Coordinate with the Global eCommerce performance & UX operations teams to ensure a seamless experience and optimized purchasing funnel across all platforms Leveraging eCommerce analytics insights and data, ensure optimization guidelines are followed & standards met to ensure optimization of conversion goals & objectives Leverage operational insights & global best practices to influence the optimization of campaign customer journeys and path to purchase Plan & oversee the implementation of eMerchandising activities in collaboration with Performance & cross-functional teams Ensure a best-in-class B2C & B2B customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy. Account for market\'s digital content, services & features such that they are configured to be consistent and relevant for a seamless customer experience across all digital touch points. Leverage understanding of web design principles, technical capabilities and operational processes to develop and drive website strategies to increase conversion, improve customer experience & overall website performance. Ensure an agile, bug-free user experience on all digital boutiques, following HQ eCommerce & Customer Brand guidelines Coordinate User Acceptance Testing with IS/IT stakeholders, ensuring business critical systems and processes remain operational and bug-free. Ensure prioritization of platform regression, championing needs of markets where necessary Support incident management for any major issue (global/local) affecting conversion rate, new member\'s activation or availability of the products or the platforms What Will Make You Successful Someone with a relevant degree within Marketing, experience in digital & ecommerce activities, including Content Management Systems, eMerchandizing, Product Lifecycle Management HTML experience across multiple CMS Up-to-date knowledge of website media management & optimization Deliver web-ready marketing materials based on predefined specifications & creatives Accuracy, reliability & vigilant attention to detail At ease with IT Technologies & architecture Proven track record in delivering end to end user experiences in a digital context Able to work under pressure Project oriented and Innovation-minded High proficiency in English is preferred for content management purposes Understanding of UI/UX & web usability principles is required Basic understanding of Google Analytics is a good-to-have High proficiency in English is preferred, with proficiency in Bahasa Malaysia as a plus Understanding of Google Analytics is a good-to-have as well as CSS, Javascript is a good-to-have Up-to-date knowledge of website media management & optimization Nestl is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we\'ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more Visit us at www.nestle.com.

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