Job Description

LOCATION: KL Eco City, Kuala Lumpur REPORTS TO: Manager, Employee Experience DIRECT REPORTS: N/A WORKPLACE TYPE: Hybrid Company Background: Ingredion is a Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and delight people all over the world. We are proud to source our strength from nature. That\'s why we\'re growing sustainably, with an industry-leading product portfolio that includes plant-based proteins, sugar alternatives and clean and simple ingredients that deliver on changing consumer needs while protecting our planet. Although we are best known for our food ingredients, we are much more than a food business. We co-create bespoke solutions with our customers from cosmetics and beauty, to paper and textiles, to pharmaceuticals, driven by relentless curiosity. We make it our business to anticipate industry trends, and to bring together the potential of people, nature and technology to make life better. We don\'t just make ingredients. We create possibilities. Be What\'s Next with us. The Employee Experience Analyst is responsible for providing customer service for HR-related processes through inquiry management and resolution, research solutions and escalate complex inquiries to appropriate parties as needed and manage HR data and transactional processing. Core Responsibilities: Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements Escalate unresolved HR customer inquiries, retiree inquiries and requests Process data changes and org management transactions in HR systems Complete administrative activities related to talent acquisition and process new hire information (e.g.: pre-hire due diligence) Support learning administration including managing tracking of manual enrollments and pre-booking requests, managing mass enrollments (e.g. for mandatory trainings) in conjunction with appropriate parties, and managing learner cancellations (including approval of cancellation requests, notifying appropriate parties and managers of capacity and waitlist for training courses that may have restrictions) Audit system/data Conduct research related to specific inquiries Process forms and payments Execute compliance-related activities Understand available standard reports to support customers Qualified candidates will have: Mandatory requirements: A bachelor\'s degree in a related field 1-2 years\' service center experience with direct customer interaction Overall familiarity with HR policies and practices Problem-solving skills and a customer service orientation May require non-standard work hours (e.g: working on public holidays) Able to communicate in English, Malay and Mandarin (preferably, as this role requires support for China) Desirable requirements: Proven time management skills, and a strong sense of urgency Ability to establish effective professional working relationships Able to run reports and interpret data to conduct analysis Required behaviors and skills: Strong oral communication, listening, empathy and customer service skills. Strong work ethic, integrity and personal accountability Able to work in teams effectively and being resourceful Proficient use of applicable technology and MS Office, technologically savvy to improve and automate activities. Ability to multi-task and manage different issues at once by providing support over multiple, ongoing chats and calls. Ability to quickly comprehend requirements and carry out transactions in accordance with set standards. Relocation Available: No

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