In your new role you will: * Design, configure and customize ServiceNow platform and HRSD * Provide end-to-end support and perform test, change, release and deployment for already implemented solutions * Provide 2nd Level Sup In your new role you will: Design, configure and customize ServiceNow platform and HRSD Provide end-to-end support and perform test, change, release and deployment for already implemented solutions Provide 2nd Level Support and manage incidents: Receive, categorize, prioritize and track incidents using Remedy tool as ticketing platform Ensure documentation is maintained and up to date Document known problems, workarounds, and resolution plans Work closely together with team members in APAC and other regions Your ProfileYou are best equipped for this task if you have: Bachelor Degree of Computer Science/ Software Engineering/ Information Technology Minimum of 1 to 3 years of working experience in IT or any relevant field Knowledge of ServiceNow platform HRSD module experience is a plus Strong problem analytical, problem-solving skills, and good communication skills High analytical skills, independent but also structured workin a team Knowledge of SAP ERP HCM will be an advantage Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.
Monster
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