Job Description

Job Summary

Provide administrative and customer service support to the Omron after Sales Service department in line with the department objectives and to manage Omron offline operations. To deliver excellent after sales service support through fast processing of cases, effective communication, and coordinating with other departments to resolve customer cases/enquiries timely.

General Responsibilities

• Arrange to handover the faulty units to technical center daily
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Arrange to send out the serviced/repaired units through courier service daily
• Compile the collection requests from branches/customers in master list and prepare reverse charge pick-up form daily
• Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
• To inform and follow up with pharmacies and/or end user for confirmation on:

a) Repair job/Quotation

b) Trade Up offers

c) 1-1 exchange

• Prepare daily faulty unit tracking report for management
• Expanded portfolio to manage Omron offline operations.
• Compile, checking and prepare billings for DKSH Technical Centre.
• Checking, verifying invoices, and sending Citylink invoices for payment processing.

Functional Skills and Knowledge

• Good knowledge and understanding of the industry
• Good knowledge in assigned products and systems
• Order processing skills
• Good knowledge of office tools (SAP, Excel, Word and PowerPoint, SF.com as an option)
• Fluent in the local language and English

Education

• Possess Diploma or Degree in Business Administration or related fields.

Work Experience

• Proven experience in purchasing and sales
• Work experience in distribution, trading or export/import

Requisition Number: 106008

Department: Sales

DKSH