Job Description

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\'s most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

About the Role

The role is responsible for driving business results in Food and Beverage, delivering high quality profitable and innovative food & beverage concepts and solutions. Ensuring guest services of the highest order with good control on internal systems and focus on people development. The candidate will be responsible for the overall administration and operations of the Food and Beverage Division including the maximization of profits, enhancement of guest\'s satisfaction through establishment of quality standards and maintenance of high colleagues morale.

As an EAM- Food and Beverage we rely on you to:-

• Developing a food and beverage operating strategy that is aligned with the Hotel\'s business strategy and leads its execution.
• Identifying opportunities to increase profits and create value by challenging existing processes, encouraging innovation, and driving necessary change.
• Staying aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue, and ensure a competitive position in the market.
• Empowering employees to provide excellent guest service.
• Coaching and supports food & beverage leadership team to effectively manage labour cost, food & beverage cost, and controllable expenses.
• Hiring food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Managing a diverse team of 170 Plus colleagues at different levels.
• Committed to localization and skill development.
• Develops vendor relationships and negotiate contracts for maintenance services when appropriate makes recommendations
• Ensuring all safety measures are in place including the Fire Safety.

• Working in a similar role or a Director Food and Beverage managing large operations.
• Strong Food and Beverage experience with Luxury Brands.
• University/College degree in a related discipline preferred.
• Exceptional communication skills in English (both written and spoken.

Shangri-La Hotels & Resorts