Job Description

Prudential\'s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people\'s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed. To deliver xcellent customer service to customers over the phone by giving accurate and complete information on timely manner. Responsible to handle incoming calls on products, claim and other related enquiries promptly and to continuously deliver exceptional customer service experience through ownership and resolution of the issues. Respond to customers\' request and complaints efficiently and in a timely manner Following up feedback and escalation within internal department and customer until it is resolved. Capture customers\' feedback, comments and suggestions and share it with the Supervisors to improve service and customers satisfaction. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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