Job Description

? Ensure smooth daily running operations of customer service in the hospital.

? Render administrative support to other customer care team members and oversee customer service departments when the need arises, or as instructed.

? Welcomes, greets and assist patients/clients/visitors to the relevant department in a manner that is helpful and friendly and determines purpose of visit.

? Immediate revert on all requests/queries from patients, doctors, and visitors to the hospital promptly and efficiently

? Coordinating between all departments to ensure seamless patient Flow.

? Responsible to ensure team aware of all on going promotion and brief.

? Oversee and manage Patient Feedback survey including distribution and collection of Patient Feedback survey from patient

? Monitor monthly Customer Satisfaction Index and Net Promoter Score (NPS) and ensure that the expected NPS is achieved.

? Answer phone calls in a professional manner and provide information about services as required by the callers.

? Keep records of interactions and communications of customer, keeping record of details of customer grievance, inquiries, and comments & file in master file accordingly.

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Maternity leave Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Language:

English and Bahasa Malaysia (Preferred)
Work Location: In person