Job Description

Location:

Johor Bahru

Job Requirements:

Degree in Land Administration and Development, Real Estate Management, Building Management, or a related field.
Excellent communication (verbal and written) and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Good organizational and follow-up skills.
Able to work on weekends.

Job Responsibilities:

Customer Relationship Management

Maintain positive relationships with homeowners by providing excellent service and support throughout their homeownership journey.

Vacant Possession (VP) Handover

Oversee the VP process, including the coordination and handover of keys once the property is ready for occupancy.

Customer Briefing & Liaison

Serve as the main point of contact to explain house readiness and guide homeowners through the VP and settlement process.

Defect Management & Customer Experience

Manage customer expectations, coordinate rectification works with the relevant departments or contractors, and ensure homeowners feel supported throughout the process.

Issue Resolution & Support

Strong communication, empathy, and problem-solving skills are essential to address and resolve issues effectively and professionally.

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: From RM2,800.00 per month

Benefits:

Free parking Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Education:

Bachelor's (Required)
Work Location: In person