Job Description

Based at HQ, Mercu Worldwide Seksyen 13, Shah Alam

JOB RESPONSIBILITIES

Act as the main liaison between the developer and purchasers from the handover stage through the defect liability period Ensure professional handling and timely response to purchaser inquiries, complaints and service requests Oversee and coordinate defect management activities, ensuring all rectification works are carried out promptly and meet quality standards Manage all purchaser communication related to vacant possession, defect rectification and other post-handover matters Prepare and issue official notices, circulars and progress updates to purchasers as required Maintain accurate purchaser records, service requests, and correspondence logs in the system Ensure all documentation complies with internal procedure and regulatory requirements Liaison with Resident Association (RA), Joint Body Management (JMB) Property Services for any arising issues To generate daily and monthly tracking for monitoring and database purposes To establish rapport with the customer for future resolution of customer and delivery services to customers To prepare monthly consolidated CRM and Defect Report with collaboration with Technical Defect Coordinator for Lead Tech. and COORE review

JOB REQUIREMENTS

Minimum Bachelor's Degree in Quantity Surveying / Real Estate / Business Administration or related field At least 3 years of work experience in the Property Development industry Computer literate with Microsoft Office Able to work independently Experience in Customer Relationship Services and able to attend issues professionally and calmly Pleasant disposition, attentive, focused, and confident responding to face-to-face or call enquiries and resolving difficult situations Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage. Displays a friendly persona * Work well in a team