Job Description

Company : Kineta Sdn. Bhd. 1. Handle queries and schedule bookings Answer external customer or SD Motors representative queries on products and services. To forward queries to the respective person in charge (PIC) if unable to resolve/answer the issue or query. To check and respond to KINETA email for queries etc via Outlook. 2. Schedule and confirm bookings Liaise with SD Motors representative(s) (e.g., sales admin or sales consultant) to schedule and confirm bookings for home checks, installations or troubleshooting visits. Liaise with external customers to schedule and confirm bookings for home checks, installations or troubleshooting visits. To check technician schedules to schedule or to match Technicians to job order. To liaise with Logistics & Warehouse and Installation Team to schedule jobs. To keep track of customer\'s booking time and the customer\'s location to ensure that the Technicians have been scheduled with the most efficient travelling route. To contact the customer 1 day before home check/installation to remind/reconfirm the appointment. 3. Manage documentation for home checks and installations Ensure DO and Invoices are issued by Sales Admin in time. Liaise with SD Motors PIC to ensure that POs are issued on a timely basis and in time for installation. Follow up with the customer for the signed quotation before proceeding to schedule. 4. Support the technical team in managing the logistics of the EV charger for installation jobs For EV chargers supplied by the SD Motor brands, to liaise with SD Motor representative to ensure that the EV charger is available at the agreed time for pick up by the technical team. For EV chargers carried by Kineta, to ensure that there is stock to service the installation job and liaise with the Logistics & Warehouse and Sales Admin to pick the charger to assign to the installation job. 5. Tracking To update the customer database on a timely basis. Follow up with customers on a timely basis to confirm the job. To track that the lead time between home check and quotation submission remains within 5 days by liaising and follow up between the technical team and sales team. To ensure delivery date committed to customers is aligned with ability to deliver the product (warehouse) and service (technical team). 6. Others To attend to the general affairs of the department including weekly or fortnightly meetings, and product discussions. To help maintain cordial working environment. 7. To uphold the corporate core values of Respect & Responsibility, Enterprising, Excellence and Integrity. 8. To carry out other duties that may be assigned to you from time to time. 9. To ensure compliance and conformances to the Sime Darby Berhad Group Policies and Authorities (GPA), Code of Business Conduct (COBC) and any applicable policies, guidelines, standard operating procedures issued by the Company and/or the Group as well as any such applicable laws and regulations in the jurisdictions where the Company is operating.

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