Executive Customer Service

Shah Alam, Selangor, Malaysia

Apply Now

Handle online enquiries and feedback from social media channels, enquiry email, membership App, and any related online channels. Ensure customer feedback is raised and resolved.
Handle inbound calls and outbound calls if required.
Maintain accurate records and document all customer service interactions and resolutions.
Work closely with Operation, Quality Assurance, and other relevant departments in resolving customer feedback.
Measure and report insights from customer feedback data to respective departments to continue the best customer service experience.
Monitor digital movements and happenings of competitors in accordance with the set procedures and guidelines

Job Requirements

1 year experience in call center/ customer service department handling live chat
Good command of language & copywriting skills (English and Malay), Mandarin will be an added advantage
Knowledgeable of social media platforms (Main: Facebook & Instagram, Others: Twitter & TikTok)
Knowledge of mediation and conflict resolution techniques
Organized with strong project and time management skills
Independent and resourceful
High attention to detail
A friendly and empathetic demeanor
Good analytical and problem-solving skills
Able to work quickly under pressure and multitask
Willing to work in Bukit Jelutong, Shah Alam

gradmalaysia

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.