Executive / Engineer Quality Assurance, Complaint Handling

Malaysia, Malaysia

Job Description


Company OverviewLeading Growth Through InnovationAs the World\'s No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.OVERVIEW

  • Assist QA-Manager to handle customer complaints and shipment failures in a timely manner and to maintain complaint files (external and internal) as per quality standard, customers and regulatory requirements.
DUTIES AND RESPONSIBILITIES
  • Facilitate and monitor customer complaints investigation in accordance with complaint handling procedure.
  • Ensure customer complaint / feedback received is logged and investigation being conducted timely.
  • Plan and lead internal discussion with respective process owners on the customer complaint/ feedback received.
  • Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
  • Prepare the report / response letter for QA-Manager and QA- Senior Manager / Deputy General Manager\'s review and approval; and submission of approved report to Sales / Customer within the required lead time.
  • Ensure complaint log and relevant documentation are maintained and updated.
  • Facilitate and monitor shipment failures investigation through CAPA system.
  • Ensure shipment failures received is logged and investigation being conducted timely.
  • Plan and lead internal discussion with respective process owners on the shipment failures received.
  • Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
  • Ensure shipment failure log and relevant documentation are maintained and updated.
  • Manage and monitor Corrective and Preventive actions with respect to the CAPA Procedure.
  • Ensure that the CAPA issued are being followed-up and all actions taken is completed within the promised dateline
  • Verify the completeness and the effectiveness of the corrective actions within the timeframe with proper evidence keeping.
  • Ensure CAPA and all supporting documents are maintained.
  • Drive analysis of complaint and shipment failures data for improvement
  • Ensure customer complaint/ feedback and shipment failure information is properly logged and accurately categorized for analysis.
  • Utilize QC tools e.g. Pareto analysis, trend chart in identifying target area for improvement.
  • Compile and present analysis for management review in driving improvement actions.
  • Assist QA- Manager in reviewing and updating complaint handling procedures to ensure its accuracy, suitability and effectiveness.
  • Escalate all unresolved issues to Manager for further action, whist keeping process owner informed.
  • Ensure proper updating and up keeping of department required quality records.
  • Assist in undertaking and managing regulatory, customer, internal and external audits.
  • Any other tasks assigned by superior
REQUIREMENTSEducation:
  • Bachelor Degree in Science.
Work Experience:
  • Preferably with 1 year of working experience in manufacturing environment.
Technical and Professional Knowledge:
  • Work planning and scheduling.
  • Good Communication Skills in both verbal and written, clear and easy to understand and include listening skills. (Both English and Bahasa Malaysia).
Certification / License Requirement:N/AAdditional Company InformationRegistration No. Company Size75398-K More than 5000 EmployeesAverage Processing Time Industry21 days Manufacturing / Production

Hartalega

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Job Detail

  • Job Id
    JD1049121
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned