Job Description

Job Purpose

Support the organization within every area of Marketing Communication

Job Responsibilities

Marketing Communication

• To plan, execute and coordinate a variety of marketing, event and promotions to draw customer\'s traffic in the specific month\'s as assigned by the Manager.
• Create, manage, monitor, innovate and enhance the Company\'s website, all social media channels (Facebook, Twitter, Instagram, etc.) are up to date, accurate and relevant to create brand awareness online.
• Assist the Manager in rolling out new campaign/partnership projects over multiple channels such as onsite, newsletter, social media, paid media and mobile.
• Assist in drafting brand aligned copy, write-up and copywriting for collaterals like social media, website, press kits, press release brand, product, etc.

• Manage the production of marketing materials, posters, flyers, bunting etc

Event and Promotions

• To assist the manager in ensuring that the monthly income target is achieved through profitable rental of promotion space, accessory parcels and any other available revenues.
• To source for suitable and relevant external parties for promotions and events that are in-line with the Mall\'s Brand Values.

Job Responsibilities (Con\'t)

• To plan, source and execute thematic promotion space based on selected Marketing Campaigns
• Maintain & compile data on all marketing activities and monitor progress of sales at the end of promotional period.
• Day to day responsibility for all marketing communications for the mall, to the customers and stakeholders.
• Sourcing, ordering and monitoring of stock count of marketing materials, merchandise items, gift and complimentary products.

Public Relations and Customer Service

• To manage and ensure information between mall with media and general public is timely, accurate and reinforces the mall\'s brand identity and positioning.
• To establish and maintain good network of contacts with tenants, government agencies, and tourism related bodies, charity/volunteer organizations, corporate organizations, etc.
• To ensure timely and proper response when addressing feedback from shoppers via Social Media and Concierge Counter.
• To ensure regular communication with Tenants on Mall activities.

Job Responsibilities (Con\'t)

Job Responsibilities (Con\'t)

Impact / Accountability

Education/Professional Qualification

Bachelor\'s Degree in marketing or a related field required

Professional Experience

Professional certificates or training with relevant marketing bodies, i.e. Persatuan Pengurusan Kompleks (PPK)

Possess at least 2- or 3-years\' experience in Human Resources

Competencies

L2 ACE Building Effective Teams

L2 ACE Continuous Learning

L2 ACE Developing Talent

L2 ACE Driving Success

L2 ACE Stakeholder Management

L2 ACE Strategic Visioning

P2 - Asset and Facility Management

P2 - Asset Management

P2 - Internal Control and Compliance

P2 - Marketing and Advertising Communications

P2 - Project Management

P2 - Relationship Management and Networking

Risk Management

Governance, Risk and Integrity:

Understand, at minimal:

• The Group and BU/OU/Support Department governance structure and process;
• BU/OU/Support Department operating parameters;
• Laws, rules and regulations impacting BU/OU/Support Department area of operations;
• The Group\'s principles and requirements of the Group\'s Code of Business Conduct ("COBC"), Group Policies and Authorities (\xe2\x80\x9cGPA\xe2\x80\x9d) and related policies and procedures.
• The basic application of risk management in the BU/OU/Support Department area of operations;

[the above is collectively known as \xe2\x80\x9crequirements\xe2\x80\x9d]

Drive, lead and/or assist in:

• Maintaining compliance to the requirements.
• Guiding others, where required.
• Raise concerns and seek guidance when in doubt.

Sime Darby Property