Job Description

Company Description"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda.foodpanda (small \'f\') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.We are looking for a highly driven and motivated Executive, Picker Operations to join our fast-growing Marketplace team based in Bangsar South, Kuala Lumpur. The ideal candidate will have a strong operational background and be responsible for managing picker operations for selected supermarket vendors on foodpanda shops (Marketplace), ensuring seamless coordination and efficiency.As a key member of the team, you will act as the advocate between our pickers, partners, and internal teams, ensuring smooth operations and clear communication. Additionally, you will optimise picker performance by multitasking effectively, resolving operational challenges, and continuously enhancing vendor partnerships.Responsibilities
Responsibilities include, but are not limited to:

• Manage job posting, screening & training of new picker staff.
• Schedule management to ensure high shift take up rates.
• Monitor compliance metrics to ensure operational excellence and intervene to improve processes when necessary.
• Work with different teams in the company (Account Management, Logistics etc.) to enable good operations and customer experience.
• Troubleshoot foodpanda device and other technical issues.
• Implement operational improvement projects.

Qualifications

• Diploma/Degree holder from any relevant field of study with no min. years of working experience
• Able to effectively manage & influence an operational workforce
• Must have a technical background or interest and be able to learn to use different systems and tools quickly
• Knowledge of the internet and e-commerce business - background in fast-paced, entrepreneurial, startup/tech environments preferred
• Fluency in English (our corporate language), Bahasa Melayu and great communication skills.
• High motivation and excellent team player

Additional InformationWhat We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (\xe2\x80\x9cDH Group\xe2\x80\x9d) - the world\'s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Delivery Hero