Job Description

:
Assist in creating a warm and welcoming environment for our guests. Practise health, hygiene and safety standards at all times.
Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
Serve food and beverage orders promptly and accurately Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
Ensure the cafeteria areas are clean and well presented at all times and assist with cleaning and dishwashing duties as required
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management. Be Familiar with point of sales system.
Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
Assist in the set up and preparation, and provide service duties for functions as required
Ensure that all front of house and guest areas are well maintained at all times
Any other duties as directed by the Cafeteria Manager or other member of the management team

Qualification:
STPM/Certificate/Diploma in related field License/Certification: Food Handling (Preferred)