Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Title: Facilities Coordinator Cum ReceptionistJLL supports the Whole You, personally and professionally.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.Benefits to eligible employees, include:Annual LeaveSick LeaveStaff referral bonusOn-the-job trainingPromotion opportunitiesCommercial health insuranceLocation: Kuala LumpurAbout the role:To achieve the timely and efficient delivery of Facility Management services to Client's staffs in Clientxe2x80x99s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators.What this job involves:To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environmentxefxbcx9aReception - Client relation with onsite staff and guests; Administrative works xe2x80x93 PO and invoicing works on both Client and JLL side; On site facilities management.Facility managementTo ensure the overall upkeep of the workplace environment including but not limited to cleaning, security, pest control, plants, repair and maintenance and etc.Ensured Key Operations Procedures are followed to ensure service standards are maintained.Assist to monitor the Office Facilities & Critical EnvironmentAssist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.Assist to deal with emergency and arrange ad-hoc repairTo follow established escalation procedures and incident reporting proceduresKeep good communication with landlord and have the monthly meeting with Landlord.FM related small project management, and event supports.Landlord managementCustomer Service / Client RelationshipsKeep good communication with on-site stakeholders.Preparing reporting as required including monthly report and CEM KPI review etc.Regular collect client feedbacks and organize actionsCustomer complaints handling.Reception Front Desk ServiceRepresent Client as front face of the office.To greet clients, handle telephone call, book conference room, office equipment.Security managementTo coordinate vendor to maintain/repair security system and CCTV system.Responsible for Regional Badge Operation supporting ASEAN and Korea.Badge management for SGPOther Security responsibilities including dawn raid and etc.Office equipment & environment managementEnsure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timelyEnsure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning serviceTo arrange office soft service. To purchase office consumption (paper, stationery and pantry stuff etc.) and deal with printing materials. To report and submit purchase request for client approval, purchase from approved supplier and ensure they are delivery on time with accurate quantity.To handle confidential document destruction and document archiving.Assist for the safe keeping confidential document such as bank license and related documents.Vendor managementTo assist with the selection of the contractors .Monitor the contractorxe2x80x99s works.Evaluate the contractorsxe2x80x99 service performance.Payment/ billing managementAssist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.Responsible for Client's PO and invoicing works, and JLL PO and invoicing worksTo assist update premise pool/general pool allocation key on monthly basis.Space managementAssist to provide the accurate seating plan to support space management on monthly basis.Interested? An ideal candidate would need to have the following qualificationsAssociate's degree in Business Administration or related fieldAt least 2 years experience in Corporate Facilities Management roleStrong interpersonal skillsAbility to work independently and as part of a teamProficiency in English (spoken and written)If this job description resonates with you, we encourage you to apply even if you donxe2x80x99t meet all the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!Location:On-site xe2x80x93Kuala Lumpur, MalaysiaJob Tags:HiringJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

Jones Lang LaSalle