Job Description

Job Title Facility Coordinator cum Receptionist Summary The specific responsibilities and deliverables of the Facilities Coordinator will vary depending on factors such as the complexity, scale, location, and/or included scope of services, however the general principles and summary expectations of the role can be described as follows.In general terms the Facilities Coordinator is responsible for supporting the Facilities Manager and/or Facilities Management Team with the effective coordination, delivery, and execution of site based in-scope facilities management and workplace support services for the assigned site / location. This function will primarily be associated with supporting the effective and efficient operation and management of the site.Depending on the requirements of the project, the Facilities Coordinator may work independently or as part of an integrated service delivery team. The Facilities Coordinator will be responsible for the successful delivery of the assigned tasks, functions, duties, and responsibilities.The Facilities Coordinator will work with related stakeholders, including Customer group representatives and associated communities of service-consumers, other Facilities and Operation\xe2\x80\x99s Managers and staff, the C&W leadership team, and associated supporting teams and collaborators (including advisers, vendors, and other subject matter experts).Attention to detail, high-quality outcomes and consistently on-time/on-target results will be key performance measures and expected deliverables for this role.As the role of the Facilities Coordinator is part of the client-facing team, relevant attributes and experience including stakeholder communications (written and oral), relationship management, customer service, and presentation will be essential.About Your Role:Within the scope of the assigned remit, assist the FM team to take all practical actions to keep the assigned portfolio compliant with all relevant laws, regulations, and applicable policies and guidelines.Within the scope of the assigned remit, assist the FM team to take all practical actions to keep the assigned portfolio safe, healthy and in a well-maintained and serviceable condition in keeping with the specific performance requirements and expectations of the project.Assist the FM team to respond promptly, effectively, and competently, taking such action/s as needed or necessary (within the assigned limits of delegated authority), to all identified risks, hazards, risk-events, impairments, incidents, and emergencies as may, from time-to-time, befall or impact the assigned portfolio.Assist with the delivery and fulfilment of the assigned Site Facilities Management and Operations Plan (or equivalent) - including inspection, maintenance (responsive and planned) and upkeep against agreed standards of the assigned site/s (including related assets, buildings, equipment, and features).Assist with the management of the downstream supply-chain for all in-scope included services and supplies (including initiation, contracting and maintenance of Supplier relationships and all aspects of Supplier administration and management).Assist with the preparation, and presentation of facilities and site-related management reporting including site status, performance, incident, cost, budget, service delivery and management reports (for both internal, C&W and external, Client facing purposes)Assist with the preparation of budget estimation, tracking, and reporting of actuals and budgets (whether OPEX and/or CAPEX related).Assist to prepare work-orders, purchase-requests, purchase-orders and the like, support goods/service receipt and vendor payments process as needed.Assist, as directed, with all in-scope aspects of facilities administration and related documentation control including preparation, upkeep, storage, and retrieval of all facilities related documentation (manuals, plans, drawings, reports, guidelines, procedures, directions and the like).Assist the FM team to maintain a high-level of Customer Engagement (including meeting the assigned targets for Customer Satisfaction) with all levels of the customer stakeholder group.From time-to-time, carry out other tasks, duties and responsibilities as may be needed, assigned, or instructed, within the reasonable requirements and needs of the business.Receptionist function:Responsible for handling of incoming and outgoing callsReceive, inform, guide visitors including coordination with the company\xe2\x80\x99s employees.Responsible for maintaining the telephone registers including call tracking.Preparation and updating database of C&W vendor partner contacts.Responsible for maintenance and upkeep of front desk.Ensure compliance of regulation / requirements of C&W management.Help in general administrative activities.Aid Helpdesk and telephone operator as required.Participate in Emergency Evacuation procedures including crisis management and business continuity.Assist in developing the necessary policies and procedures required for all functions within the scope of Reception. This includes Site Field Manual.To act as a back-up to Helpdesk and telephone operator in case of emergency/requirement.Coordinate with Property Management team for any activity required in the building.Responsible for mail room service, office service & pantry supply purchasing with sub \xe2\x80\x93 contractor.About You:2+ years\xe2\x80\x99 experience in customer facing / customer-service role/sGood written and oral communication and presentation skills (ideally multi-lingual)Why join Cushman & Wakefield?As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:Being part of a growing global companyCareer development and a promote from within cultureAn organization committed to Diversity and InclusionWe\'re committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.We have a vision of the future, where people simply belong.That\'s why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Cushman & Wakefield