Job Description

Job Responsibility Have the ability to build positive relationships and engage in scientific discussions with customers. Ability to demonstrate proper etiquette and empathy for each customer interaction. Understand customer experimental needs/ objective(s) and provide company solutions that help to achieve customer scientific goals. Ability to support customer technical problems by phone calls, email, webinar, or in-person. Ability to integrate both internal and field-based resources to find solutions based on customer requests. Ability to prioritize conflicting customer requests based on urgency and business value. Fluent in English, both oral and written. Additional language skills are welcome. Job Requirements Bachelor\'s degree in biological sciences or equivalent. Master degree or PhD in molecular biology or a related field is highly desirable. Extensive lab experience, and/or 1-3 years in field-based customer support functions. Comprehensive technical knowledge and understanding of molecular biology, including DNA/RNA purification, PCR, cloning, and sequencing. Deep knowledge of wet lab molecular biology and genomics workflows. Familiarity with NGS and dPCR applications would be a plus point. Excellent communication skills High commitment to customer satisfaction and take ownership for reported customer inquiries. Thrives in a team environment. Able to travel within (domestic) and outside (international) of Malaysia. Fresh graduate with related experiences is welcome to apply. Job Benifits Optical/Dental Claim Health Screening/Sport Equipment Claim Medical Claim Insurance 13th month Salary Performance Bonus Company Trip Training Birthday Voucher Free Parking

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