Job Description

• With a vision to become the best mobile financial services platform for SEA people: to live, earn, and play Financial Group is one of the largest and fastest-growing fintech players in the region. Enabled with a relentless pursuit for excellence, we aim to deliver the smoothest and most relevant financial services across payments, lending, insurance, and investments in the region.
• Everyone should have equal opportunities to access Payments and Financial services. In the Financial Group (GFG), we empower the people of Southeast Asia, from consumers and drivers to every-day entrepreneurs, by enabling financial inclusion for the underserved.
• Your core responsibilities are one of our backbones of operations which are
• ensure eStamping end to end processes are executed smoothly in a timely manner
• ensure all escalated grab support tickets are cleared in a timely manner
• We work fast, push the boundaries, try new things and sometimes they don\xe2\x80\x99t work, so we embrace failure and lifelong learning.
• eStamping
• Submit all eStamping to STAMPS portal within 30days upon loan disbursement
• Monitor submission status.
• Prepare payment for Ready To Pay submission and ensure payment is done within 30days upon submission review date.
• Extract estamping certificates
• Monitor incoming level 2 tickets and resolve quickly within SLA
• Ensure no backlog in the bucket end of the day
• Prepare / summarize statistic breakdown at product level for all escalated tickets
• Lead and improve the way in processing smooth Level 2 customer support in order to meet the performance metrics.
• Ability to re-prioritize and adapt to an exciting, ever-changing environment.
• Must possess at least a Diploma in any relevant field (preferred).
• Customer Service in the financial / banking industry, payments, cards, banks, e-wallets.
• Exposure to Zendesk. (preferred)
• Exposure to eStamping process & STAMPS portal. (preferred)
• Proficiency in Microsoft PowerPoint, Excel and Word / Google Doc, Sheet, Slide
• Knowledge of SQL/ Phyton / web languages (HTML coding, APIs) / Microsoft BI / Google Script / any scripting language is required.
• Passionate about customer service and technology.
• Strong verbal and written communication skills in English, Malay and Mandarin (not a must) languages
• Can thrive in dynamic, fast-paced, and results-oriented teams under minimal supervision.
• Customer-centric and attention to details.

Job Type: Contract
Contract length: 12 months Salary: RM2,700.00 - RM3,200.00 per month Benefits:

• Health insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Damansara Utama: Reliably commute or planning to relocate before starting work (Required)