Job Description

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Financial Systems Support Analyst (Microsoft Dynamics 365)
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MYR5,500 - MYR9,000 Per Month
KL City,
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Posted 4 hours ago o Closing 4 Jan 2026
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Working Location Near Station

• Kuala Lumpur Kuala Lumpur WP Kuala Lumpur Malaysia 50450

Requirements
Skills and Experience

• Minimum 1 year of hands-on experience supporting Microsoft Dynamics 365 Finance & Operations system or major ERP financial system preferred
• Proven experience delivering Level 1 and Level 2 application support.
• Solid understanding of financial processes and accounting principles (AR, AP, GL).
• Strong analytical, troubleshooting, and problem-solving skills with the ability to work both independently and collaboratively.
• Experience in gathering business requirements and documenting processes.
• Excellent communication skills (verbal and written) with the ability to explain technical concepts to non-technical users.
• Familiarity with tools for managing application changes and deployments (e.g., Azure DevOps, Jira).
• Experience working with software vendors and consultants is a bonus.
• Ability to create high-quality user manuals and visual guides (using screenshots and diagrams).
• Basic understanding of database concepts (e.g., SQL) and application data structures in D365.
• Exposure to IBM iSeries environments is an added advantage.

Responsibilities
Key Responsibilities

• Provide daily application support for key financial modules (e.g., Accounts Payable, Accounts Receivable, General Ledger, Project Accounting, Sales/Purchasing).
• Manage and coordinate system change requests from initial business need through to accurate and timely completion.
• Troubleshoot and resolve incidents, service requests, and technical issues within the financial systems and their integrated platforms.
• Serve as the primary contact for application-related inquiries, escalating issues to internal teams or third-party vendors when required.
• Offer (Level1) and (Level 2) technical support to internal users across global entities, maintaining high service quality and timely resolutions.
• Log, prioritize, and monitor support tickets using the internal ticketing system, ensuring clear and complete documentation.
• Effectively communicate issue status and resolution progress to end users, IT teams, and management.
• Conduct thorough testing and validation of system updates, configuration changes, and new features before they are deployed to users.
• Support audit activities by generating system reports, providing data extracts, and supplying supporting documentation.
• Develop and maintain clear user guides, training materials, and process documentation for supported applications.
• Collaborate with both local and offshore IT teams to resolve issues and implement system enhancements.
• Assist with system upgrades, maintenance, and deployment cycles, including testing and post-implementation support.

Benefits

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• 5 Working Days

Skills
Microsoft Dynamics 365 Troubleshooting Technical Support Data Analysis Financial Systems Support System Analysis
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Skills Required