Job Description

Service
- To maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed.
- To rotate and schedule all the outlet staff in order to provide full coverage for efficient and to maximize productivity.
- To maintain an effective orientation programme for all new staff and to constantly re-train old staff to maintain the specified standard of service required.
- To minimize guest complaints, but if they should occur, to take remedial action immediately.
- To ensure all guest are served promptly.
- To check on the mise-en-place daily.
- To ensure maximum guest satisfaction. To stress the importance of personal cleanliness, neatness,
grooming and that staff do not deviate from their prescribed uniform standard.
- To liaise with fellow management on quality and cost control of food and beverage items.
- To maintain accurate job description
- To ensure the food and beverage service are of the highest quality to give to our guest a good
impression of their outlet.
- The cleanliness, tidiness and orderliness of their outlet is of the utmost importance. Therefore, a checklist has to kept ensuring that all areas are inspected and faults corrected as soon as possible Guest Relations
- To build a good relationship with guest or regular patrons.
- To handle any guest complains effectively and diplomatically. Sales and Promotion Events
- To maximize sales and revenue by providing good service and motivating staff to upsell.
- To capitalize on activities in the restaurant e.g., holidays and special functions and events that would bring
increased sales and revenue.
Able to interpret basic financial report and initiate action plan to reduce cost while increasing revenue. Cost Control
- To control the food and beverage cost of the outlet by preventing any wastage or pilferage.
- To control the labor cost by scheduling to minimize wastage of manpower.
- Maximize profitability by proper utilization of seating capacities.
- To introduce and implement promotions periodically to increase sales.
- To control breakage and pilferage of all operating equipment.
- To ensure that all furniture, equipment, utensil and silverware under their charge are accounted for,
properly handled and regularly serviced and maintained to prevent excessive overheads. Communication
- To attend the weekly F&B meeting and service meetings (when applicable).
- To conduct briefings to ensure that all information is disseminated down the line.
- To write down all items not available or seasonable on the board for staff\xe2\x80\x99s reference.
- To communicate and present a positive position and attitude to provide leadership to staff at all times to
attain results desired. Standard of Performance
- Check proper staffing of the outlet.
- Ensure adequate supplies of operational equipment.
- Check outlet for cleanliness and hygiene.
- Conduct briefing, check uniform and grooming of the staff.
- Greet and bid farewell to guests
- Is aware of the proper arrangement and presentation of food and beverage service to the guest.
- Should it be necessary to adapt hands on management style.
- Maintain a professional relationship with other department to avoid friction between their outlet and other departments.
- Ensure a constant standard for maximum guest satisfaction in their outlet.
- Maintain alertness to the entire service situation and notes all actions/deviations quickly
decides on its corrections or solution, especially when it concerns adjustments regarding a guest complaint.
- Communicates with all staff members about guest reaction, satisfaction and dissatisfaction of food and beverage service
- Review staff performance especially on inaction and deviation on a regular basis.
- Properly delegate responsibilities to their supervisors, according to their discretion and with proper instruction.
- Service manual to be maintained and reviewed.
- A schedule for maintenance and service to be maintained.
- To conduct periodical staff meetings and encourage two-way communication.
- To maintain and conduct a good relationship with their staff. Address: Lot A4-1 Block, A4 08, Jln Dutamas 1, Solaris Dutamas, 50480 Kuala Lumpur, Federal Territory of Kuala Lumpur. Job Type: Full-time Salary: RM3,500.00 - RM4,200.00 per month Benefits:

• Health insurance
• Parental leave

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)