Job Description

Additional Information Position is available for Malaysian NRIC holders and permanent residents only.
Job Number 24006599
Job Category Food and Beverage & Culinary
Location Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Malaysia, Malaysia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

HOTEL DESCRIPTION

Perfectly positioned along Gurney Drive, a popular seafront promenade in George Town, Penang Marriott Hotel will be part of a 55-storey tower, featuring 220 rooms to enable guests to seamlessly transition between work and relaxation. A range of dining options, including a speciality restaurant, an all-day dining buffet restaurant, bar and lounge areas, will provide guests with a wide offering of local and international favorites. Guests will also be able to maintain their fitness routines while on the road, with a fully-equipped fitness center, along with an outdoor swimming pool, complete with a sun deck. This new hotel will also cater to business travelers\xe2\x80\x99 every need, with a state-of-the-art business center and multi-purpose event spaces - including a 500sqm ballroom as well as 4 meeting rooms, perfect for hosting business meetings, functions and other special events. The hotel is projected to open in Q1, 2024.

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests\xe2\x80\x99 service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\xe2\x80\x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\xe2\x80\x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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