Job Description

• At least High School or diploma in tourism and hotels management, additional qualifications will be an added advantage
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Well-groomed, professional appearance.
• Excellent customer service skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Proficiency in using hotel Property Management System (PMS) is an added advantage
• Must be able to work shifts, over weekends, and on public holidays.

Responsibilities

• To greet and welcome guests upon arrival.
• To manage room reservations, check-ins and check-outs for hotel guests.
• To provide information on rooms, rate and amenities.
• To respond to emails and phone calls and messages promptly with professional manner.
• To collaborate and communicate with other internal departments such as admin & housekeeping on related matters to ensure guest satisfaction
• To assist guests efficiently, courteously and professionally in all front office related functions and to maintain a high standard of service and hospitality at all times.
• To accommodate guests special requests whenever possible, resolving their problems and complaints, assist in pre-registration and room blocking whenever necessary.

Benefits

• EPF & Socso
• Attractive Salary Packages
• Duty meals provided
• Uniform provided with laundry services
• Free parking
• 5 working days
• Medical coverage (In-patient/Outpatient)
• Staff Training, activities & gatherings

SkillsProblem Solving Coordinating with Others Punctual Critical Thinking People Management Communication Skill Service OrientationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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