Job Description

Nestled on the pristine Pantai Tengah beach, the PARKROYAL Langkawi Resort is an idyllic seaside haven where balance, simplicity and joy come to life, offering the ultimate beach holiday.

Located on the longest stretch of beach in Langkawi, PARKROYAL Langkawi Resort is a collection of 300 modern guest rooms, suites, and 7 spacious exclusive villas, equipped with unique facilities and amenities. Each private villa features a private dip pool with direct access to the beach. Dining options include a speciality restaurant, an all-day dining, an ocean view lounge, and a swim-up bar.

Take a swim at the infinity pool on level 5 overlooking the Straits of Malacca and unwind with a drink or two. Featured amenities include 24-hour front desk, business center, gymnasium and a kids\' club. Nourish your soul, body and mind with an invigorating spa treatment at our SUASANA Spa.

The Role

The Front Office Assistant is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the PARKROYAL Langkawi Resort\'s vision and values on guest satisfaction, and to play an integral part in the smooth running of the reception desk, service centre and concierge.

• Undertakes the front office duties, including meeting, greeting, and attending to the needs of guests, and ensuring excellent guest service experience.
• Build a good rapport with all guests and resolve any complaints or issues quickly, to maintain high quality customer service.
• Deals with guest requests to ensure a comfortable and pleasant stay.
• Responsible for accurate and efficient accounts and guest billing processes.
• Undertakes general office duties, including correspondence, emails, filing and ensure the smooth running of the Front Office areas.
• Administer the general petty cash system and float in an accurate manner.
• Adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
• Undertake any other ad-hoc duties relevant to the Front Office Department as and when required.

• 1 to 2 years of relevant working experience, preferably in a 5 star Hotel/Resort environment.
• Certificate/Diploma/Degree in Hospitality Management or equivalent discipline.
• Substantial exposure to OPERA PMS.
• Strong communication skills in English and Bahasa are required for this position. Any other languages will be an added advantage.
• Ability to remain calm during difficult situations, or in a very busy environment.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Ability to work independently with minimal supervision.

Pan Pacific Hotels Group