Job Description

\xe2\x80\xa2 Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.) \xe2\x80\xa2 Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. \xe2\x80\xa2 Responsible for coordinating internally with the sales & marketing team. \xe2\x80\xa2 Generating reports, preparing proposals, collections details , coordinating with clients & suppliers. \xe2\x80\xa2 Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter). \xe2\x80\xa2 Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.). \xe2\x80\xa2 Generate group and/or corporate leads through internet prospecting, networking, and telemarketing. \xe2\x80\xa2 Manage and maintain sales executives and managers schedules, appointments and travel arrangements. \xe2\x80\xa2 Assist sales team by managing schedules, filing important documents and communicating relevant information. \xe2\x80\xa2 Arrange and co-ordinate meetings, events and any appointments. \xe2\x80\xa2 Record, transcribe and distribute minutes of meetings. \xe2\x80\xa2 Interaction with client in regards to leads, hotel needs and client travel. \xe2\x80\xa2 Perform hotel site tours with potential clients. \xe2\x80\xa2 Monitor, screen, respond to and distribute incoming communications. \xe2\x80\xa2 Design, upload, extract and maintain customer databases. \xe2\x80\xa2 Create and manage Company and Travel Agent profiles on the property management system. \xe2\x80\xa2 Conduct research and collect data to prepare reports and documents. \xe2\x80\xa2 Utilizes efficient sales strategy for the maximization of hotel revenue. \xe2\x80\xa2 Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles. \xe2\x80\xa2 Coordinates necessary arrangements with vendors relating to sales. \xe2\x80\xa2 Establishes strong relationships with vendors to ensure maximization of hotel revenue. \xe2\x80\xa2 Respond to complaints from customers and give after-sales support when requested. \xe2\x80\xa2 Ensure the adequacy of sales-related equipment or material are available at all times. \xe2\x80\xa2 Other duties as assigned by Director or sales or the management
Located on the secluded beach of The Straits Of Melaka, in Pengkalan Balak Village, The Amanjena Resort is a vision of traditional Cycladic architecture with a taste of greece. This resort, presents a magical blend of elegant white and cool blue amid lush green paths and courtyards set against a vivid backdrop of deep blue sky and sea. This laid-back, beachfront hotel is 5 km from Al-Khawarizmi Astronomy Complex and 26 km from Melaka the Historical City. The rooms come with sea, pool and garden views, feature flat-screen Smart TVs, minibars and private spacious balcony. There are also bedroom with living and dining area. For discerning guests, the resulting elegance of The Amanjena Resort and the high-end hospitality translate to unforgettable holidays in Melaka in the land of history and sun.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent