Job Description

• Ensures Outstanding customer care at all times.
• Maintains a friendly, professional, cheerful and courteous demeanor at all times.
• Accurately answers inquiries from potential guests and accepts hotel reservations.
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
• Trains and directs the work flow and processes of the front desk.
• Resolves issues/problems and counsels the front desk team members to ensure a quality operation.
• Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Builds strong relationships and coordinates with all other department\'s especially housekeeping, reservations etc.
• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.
• Cross checks all billing instructions are correctly updated
• Handles arrivals and pre-registers each guest and ensures payment is made in full for the group or that billing is correct.
• Participates in setting yield management strategies, marketing programs and rates
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensures Front desk log book and hotel log book is always updated and acted upon.
• Takes responsibility in the absence of the Operation Executive and Assistant Hotel Manager.
• Produces hotel front desk schedules

Job Type: Full-time Salary: RM1,700.00 - RM1,950.00 per month Benefits:

• Opportunities for promotion

Schedule:

• Afternoon shift
• Day shift
• Night shift

Supplemental pay types:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• George Town: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Receptionist: 1 year (Required)

Language:

• English (Required)
• Bahasa (Required)