Job Description

Employee Value Proposition

• Performance Incentives & Annual Bonus
• Additional Benefits: Sports and Recreational, Insurance and Medical Coverage.
• You will have the opportunity to climb the corporate ladder.
• Training and certification sponsored by the company.
• Accommodation, meal allowance & uniform available

Scope of Duties

• Performs check-in, check-out, room assignment, room change procedure, and new room reservation booking and ensures all data are completely recorded in the Property Management System as per reservations.
• Maintains cashier float and ensures accurate daily reports of all money received.
• Provides information about hotel facilities, services, tourist attractions, transportation, restaurants and entertainment facilities to guests.
• Records any guest comments and takes action based on level of empowerment, recording into DM log and alerts management.
• Attends to guests\xe2\x80\x99 complaints, inquiries and requests promptly, efficiently and courteously.
• Ensures excellent service and prompt attention to all guests.
• Ensures a smooth check-in and check-out process and maintains accurate group billings and folios.
• To ensure all guests\xe2\x80\x99 satisfaction is met by providing attentive and high-quality service that enhances AMI Suite\xe2\x80\x99s reputation.
• Responsible for the smooth and efficient operation at the Front Office Counter and ensuring warm welcomes and farewells are given to all guests.
• Ensures security incidents and accidents are lodged, investigated and rectified to prevent future catastrophes.
• To comply with all hotel policies, SOPs, rules and regulations.
• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
• To make sure that the Property Management System (PMS) and other documentation are accurately recorded and managed.
• To perform any other duties as requested by the superiors.

Requirements

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• Required language(s): English, Bahasa Malaysia
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Customer service, Microsoft Office, Knowledge of PMS.
• Knowledge of the OTAs extranet will be an added advantage
• The candidate must possess good interpersonal and communication skills
• Team spirit, high productivity and ability to work under pressure.
• Energetic, Result-Oriented and prepared to face challenges.
• Willing to work on shifts, weekends and Public Holidays.

Benefits

• Annual increment/promotion
• Medical & Health insurance coverage
• Training & Career advancement
• Parking
• EPF, SOCSO, EIS coverage

Job Type: Full-time Salary: RM2,400.00 - RM3,000.00 per month Benefits:

• Free parking
• Gym membership
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Experience:

• Front Office: 1 year (Preferred)