Job Description

1. Provide outstanding services and ensure customer satisfaction.
2. Address customer concerns and complaints promptly and professionally.
3. Respond to customer needs and requests in a timely manner.
4. Answer phone switchboards and transfer calls and take messages
5. Post charges to customers and handle card and cash transactions efficiently.
6. Plan and assign workloads for front office associates.
7. Supervise associates in their assigned job duties.
8. Prepare operational and financial records for Manager to review.
9. Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
10. Assist in hiring and training associates in front office duties.
11. Evaluate the performance of associates and provide appropriate feedback.
12. Ensure associates follow company policies and operational procedures.
13. Schedule regular meetings to discuss about issues and updates.
14. Educate associates on safety, emergency and security procedures.
15. Must understand and follow all company policies and procedures and exceed service expectations.
16. Ensure all SOP (Standard Operating Procedures) are followed
17. All the other office procedures as per appendix II are followed as all times.
18. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
19. Punctuality
Signature Hotel is boutique hotel situated in the heart of Kuala Lumpur and highly rated
by Ministry of Tourism as a popular boutique hotel. Signature Group of Hotel is established in the 14th April 2012 and is located in KLSentral which one of the most prominent
and established locations in Kuala Lumpur.
Currently, we owned (5) branches which are in KL Sentral, Setia Walk Puchong, Little
India, Pantai, and Pudu. The great advantage of our hotel is that it is a refuge from home
life. To put it rather bluntly, we are not the type who wants to go back to the land; we are
the type who wants to go back to the hotel. Public transportations and offices are just 10
minutes\' walk away to reach your favorites F & B\'s for restaurants, and in fact, we own
our business Centre for corporate clients spa relaxation facilities and money changer
which operates longer hours for our customer at your convenience.
Our friendly staffs are always ready to assist you with any inquires or guide yoto travel
around the KL City Centre. Verbal exchanges between consenting adults in private areas
of little interest to me as they probably are to them. Whether you are interested in learning
more about small Luxury Hotels of the World, would like to become part of the brand, want
to know more about our partnership or our commitment to responsible tourism, you will
find all you need here.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent