Job Description

Fulfillment Associate will be responsible for providing reliable and high-quality operational support and consistently performing fulfillment related tasks including, but not limited to, accurately entering orders within the required timeframes for LexisNexis products and providing professional communication with internal and external customers. Role will report to Operations Manager. Ideal candidate must be able to own end-to-end fulfillment process and also be able to provide recommendations for improvements and be adaptable when changes are needed. The candidate must be detail oriented and be able to balance competing priorities.

Primary Roles & Responsibilities

• Responsible for ensuring all orders, requests, enquiries and follow-ups with customers related to distribution are completed within the customer service level agreements on an ongoing basis. This is done through working closely and proactively with regional colleagues across business units and functions.
• Order administration including e-speak, in connection with Fulfillment services
• Customer facing support with direct customer contact when required.
• Own the end to end fulfilment process and collaborate with various teams to ensure customer and business expectations are met.
• Orders are entered and tracked within the required systems and contracts stored securely.
• Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules
• Orders are screened for compliance.
• Liaise with global teams to drive process improvements and issue resolution.
• Reviewing processes with the aim to deliver efficiencies.
• Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams
• Reporting and general fulfillment and warehousing tasks

Qualifications & Skills

• 2+ years of order management and similar work experience
• Experience working with sales and marketing teams is essential
• Results oriented and customer centric
• Ability to function independently with a high degree of accuracy and accountability in a fast[1]paced environment
• Solid negotiation skills and the ability to network effectively both internally and externally
• Strong decision-making and problem-solving skills
• Strong customer service skills and ability to remain detail oriented
• Strong organizational skills, time management, and ability to prioritize and manage multiple projects
• Professional email writing and speaking skills necessary to communicate clearly and accurately both internally and externally

Recommended Knowledge & Skills

• Bachelor\xe2\x80\x99s degree holder or equivalent experience
• Prior experience with Salesforce.com or understanding of pipeline management systems would be an advantage
• Proficiency in Microsoft Office including Word, Excel, Powerpoint & Outlook

About Us

RELX is a global provider of information-based analytics and decision tools for professional and business customers.

We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.

We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world.

About LexisNexis Legal

We are at the forefront of Legal Tech. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world.

Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.

Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:

LexisNexis Careers | Legal & Professional | Legal Tech Jobs

www.relx.com/careers/join-us

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

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