Job Description

#BeMore Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world\'s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives. Comprehensive medical, insurance, or social security coverage. World-class workspaces. Engaging activities and recognition programs. Strong learning and development plans for your career growth. Positive culture for you to #BeMore at work. Easy to locate area with direct access to public transport. Flexible working arrangements. Be coached and mentored by experts in your field. Join a global company, winner of hundreds of industry awards. What\'s your mission We are the Largest and Leading Business Process Outsourcing (BPO) in Asia! At TDCX Malaysia, beyond professional growth, you may look forward to personal growth and build friendships across 57 different nationalities at our TDCX Malaysia\'s office. Our client is one of the world\'s largest Mobile Game Production Company. Their dream is to create games that as many people as possible play for years and that are remembered forever. It\'s your chance to make dreams come true and make yours come true - making game Players Support a career. If you love to think, talk, play, and make games, this is the role for you and join us as a Pioneer! You will be equipped with the trainings you need to be successful in your role and grow with us as a future leader. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. In This Role, In your first 3 months: Our Client believes that games have the power to bring people around the world together and closer to each other. We also believe in bringing our diverse talent pools together - right from the start! You will be introduced to TDCX Malaysia, Values and Culture, through our structured Induction Program. We would like to create a work experience built on trusting you to do what makes sense and what is right for you. You will receive world-class and structured training to equip you with the right knowledge and skills for the role. In 6 months: Like any gameplay, your leader will set clear goals for you to unlock. But you will not be alone in this journey! You will assemble with your team buddies to make sure millions of players around the world have the best player experience and community experience possible. Who are we looking for Luring you in with glitter, glamour, and gems is not what we seek to do. Together with our client, we believe you to fully enjoy your time here, so we structure our rewards and growth plan for you to serve this purpose. We start by perceiving you as a human being, not a resource and hope you would share the same values. A swag for pop culture and a good articulation in Global English Language would be helpful for you to interact with millions of players around the world. Candidate must possess at least a bachelor\'s degree, or master\'s degree in any field. Preferably 1 - 2 years of experience in the Customer Support role. Strong time management skills. Motivated to exceed expectations. Strong communicator with an emphasis on effective listening and empathizing with customers. Strong critical thinking and decision-making process to identify the needs and wants of our players. A focus and passion for resolving issues for gamers. Who is TDCX TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world\'s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region\'s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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