Job Description

Executive recruitment company Monroe Consulting is recruiting on behalf of a respectable F&B company. Our respected client is looking for a General Manager. This is position will be based in Kuching, Sarawak.

Responsibilities:

• Responsible for overall management of the company including but not limited to setting goals, developing strategies, and implementing ooperational plans to achieve the company\'s objectives and financial target.
• Take full ownership of the P&L statement by analyzing financial statements and closely monitoring financial performance, identifying areas for improvement and implementing necessary measures to achieve profitability targets.
• Respond with appropriate actions based on financial analysis, such as implementing cost reduction strategies, pricing adjustments, or revenue enhancement initiatives
• Monitor industry trends, consumer preferences, and regulatory changes to adapt the company\'s offerings and strategies accordingly.
• Oversee all aspects of the company\'s operations, including production, supply chain, quality control, and logistics to ensure efficient processes and adherence to quality standards.
• Maintain high-quality standards across all aspects of the business, including food preparation, presentation, and customer service delivery.
• Maintain effective control over inventory levels, optimizing stock management, and minimizing waste or spoilage.
• Manage labor resources efficiently, including scheduling, staffing, and controlling labor costs while ensuring adequate staffing levels to meet operational needs.
• Provide guidance, training and support to the management team, fostering a positive work environment, promote teamwork and collaboration, and motivate staff to achieve goals.
• Recruit, train, and develop a talented workforce, ensuring the right people are in the right roles.
• Work closely with sales & marketing team to develop strategies for attracting customers, increasing sales, and promoting special events or promotions.
• Collaborates with the culinary teams and vendors to plan and develop menus that meet customer preferences and industry trends.
• Identify target markets and analyze customer segments in order to develop customized marketing campaigns to reach and engage them effectively.
• Establish and maintain relationships with key clients, industry partners, and suppliers to drive business opportunities and customer satisfaction.
• Monitor customer feedback and satisfaction levels, addressing any issues promptly and implementing necessary improvements.
• Implement and enforce standard operating procedures (SOPs), conducting regular inspections and audits to ensure adherence to high standards of quality, consistency, and food safety across all company operations.
• Conduct frequent visits to outlets to check if outlets are operating efficiently and in compliance with the SOPs and guidelines set by management.
• Correct deviations in behavior and processes which deviate from best practices and company policies.

• Possess at least a Bachelors in Hospitality, Food & Beverage Management or any related disciplines.
• Preferred a minimum of 5 - 8 years working experience in the same management capacity within the F&B or retail/hospitality related industry (not limited to industry)
• Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy.
• The incumbent is a team player with a proven ability to work across all levels of the organization.
• Must possess a track record of increasing and sustaining sales growth and profitability.
• Must demonstrate a proven ability to motivate, coach and develop people.
• Results-oriented and ability to support team objectives and goals.
• Good English communication skills, written and verbal, is beneficial.
• Outstanding inter-personal communication skills are essential.
• Positive attitude and confident team player.

Monroe Consulting