Guest Relations Manager (mandarin Speaker)

Melaka, Malaysia

Apply Now

Communicate with the guests and their respective PRs.
Handle the queries of the guests related to any procedure of the hotel efficiently.
Manage the services for the guests such as valets,check-out procedures, luggage handling, pick and drop services, etc efficiently.
Ensure the Front Desk office staff is available all the time for assistance.
Supervise and coordinate the arrival and departures of the special guests and VIP guests.
Manage the messages and emails for the guests and ensure they are delivered safely.
Handle guest\'s complaints and issues and negotiate with them effectively.
Ensure guest satisfaction via outstanding service.
Train and manage guest relations team members.
Stay updated with the latest trends in the hospitality industry.

Job Type: Full-time Salary: RM3,000.00 - RM3,500.00 per month Ability to commute/relocate:

Melaka: Reliably commute or planning to relocate before starting work (Required)

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.