Guest Service Assistant

Ipoh, Malaysia

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Ensure that all guest receive a fast, efficicient and friendly check in and check out
Maintain correct cashiering transactions, city ledgers and balancing and ensure these documents are properly filed
Handle with guest complaints and report to Guest Service Manager for the next action of solving the issue
To be responsible for the preparation of all the necessary materials for check-in(i.e welcome folders, fruit baskets,keys, reg cards etc.) for VIP\'s and groups before their arrival
To be familiar with the system in order to ensure check-in and check-out are in smooth process

Requirements:

Excellent in both spoken and written in English and Malay
Must have at least 1 year experience as hotel guest service asst./receptionist/front office assistant/related position
Minimum SPM; Diploma/Degree in related field e.g Hotel, Tourism Management will be an added advantage
Fresh graduates are welcome to apply
Presentable personality according to hotel standard

Salary: RM1,500.00 - RM1,900.00 per month Ability to commute/relocate:

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