Job Description

• Direct the strategy, development, and execution of POS system enhancements to boost functionality and efficiency.

• Manage the integration of POS systems with other retail technologies, including inventory management and CRM systems.

• Identify and evaluate new POS technologies and solutions aligned with business goals.

• Create and implement a comprehensive IT strategy aimed at enhancing POS systems and technology infrastructure.

• Supervise and handle all IT operations related to POS systems, encompassing hardware, software, and network components.

• Ensure POS systems are secure, dependable, and scalable to support business expansion and operational requirements.

• Work closely with POS system vendors and technology partners to ensure the successful implementation and upkeep of solutions.

• To ensure quality and cost-effectiveness by negotiating contracts, managing service level agreements, and monitoring vendor performance.

• Keep updated on the latest advancement in retail solutions and POS technology.

• To drive operational efficiency and enhance the customer experience by Identify opportunities for process improvements and system enhancements.

• Advocate for and apply best practices in POS technology and retail IT operations.

• Supervise the support and troubleshooting of POS systems, ensuring swift resolution of technical issues and minimising downtime.

• Establish and implement procedures for maintaining and resolving POS issues effectively.

• Offer technical support and training to retail staff and other departments as required.

• Guide and mentor the IT team, emphasizing the development of expertise in POS technology and related systems.

• Promote a culture of innovation and ongoing enhancement within the IT department.

• Oversee IT budgets and resources effectively, ensuring alignment with project goals and company objectives.

• Bachelor\xe2\x80\x99s degree in Information Technology, Computer Science, or a related field. A Master\xe2\x80\x99s degree or relevant certifications are advantageous.

• Over 8 years of extensive experience in IT management, with substantial expertise in POS systems and retail technology.

• Demonstrated success in leading POS system enhancements and integrations.

• Deep understanding of retail technology solutions, encompassing POS hardware, software, and associated systems.

• Exceptional leadership, communication, and interpersonal abilities.

• Proven ability to effectively manage complex projects, budgets, and vendor relationships.

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