Job Description

This role is responsible for providing outstanding service to patients, healthcare providers, and other stakeholders by addressing inquiries, resolving issues, and ensuring a seamless customer experience.Customer Interaction:

• Respond to inbound inquiries from patients and healthcare providers via phone, email, and chat.
• Provide accurate information about healthcare services, policies, and procedures.
• Assist customers in scheduling appointments, accessing medical records, and understanding billing or insurance coverage.

Problem Resolution:

• Handle customer concerns or complaints with empathy and professionalism, ensuring prompt resolution.
• Escalate complex issues to the appropriate department or supervisor when necessary.

Data Management:

• Accurately document all customer interactions in the customer relationship management (CRM) system.
• Maintain confidentiality and comply with data protection and healthcare privacy regulations (e.g., HIPAA).

Process Improvement:

• Identify recurring customer issues and suggest improvements to processes or policies to enhance the customer experience.
• Stay updated on company services, industry trends, and healthcare regulations to provide informed support.

Collaboration:

• Work closely with other departments, such as billing, insurance, and medical staff, to ensure customer satisfaction.
• Participate in training sessions and team meetings to share insights and improve service delivery.

Career Growth Opportunities100% work-from-home flexibility

• Previous experience in customer service, ideally within the healthcare industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a keen attention to detail.
• Proficiency in CRM software and basic computer skills.
• Ability to manage sensitive situations with professionalism and maintain confidentiality.
• Familiarity with healthcare terminology and insurance processes is a plus.
• A background in medical or life sciences, such as a degree in a related field, is highly desirable.
• Availability to work Australian hours.

The company specializes in researching, developing, and marketing pharmaceutical products for human health on a global scale.

• Comprehensive benefits package.
• A collaborative and supportive work environment.
• Opportunity to be part of a leading organization in the Life Sciences industry.
• 100% work-from-home flexibility.

Michael Page