Job Description

• Highly motivated team player with a strong drive for success and the ability to work under pressure.
• Required language(s): English & Mandarin (Spoken & Written).
• Able to work in shifts, weekend and public holiday.

Responsibilities

• To answer in-bound call and re-direct to concerned department or person in charge.
• To record caller/guest\'s name & message accurately and pass concerned department or person in charge.
• To welcome guests in good manner, identify his/her specific purpose or needs and assist them or direct them to the venue.
• To provide accurate information to clients, guests or public about Xiao En Group\'s products, services and facilities for both Xiao En Centre and Xiao En Memorial Park.
• To liaise or alert hall rental team and assist in registering the funeral director or client family, ensuring necessary details obtained.
• To update occupancy list and general clerical and administrative support to relevant department.
• To maintain the cleanliness and tidiness of reception counter, lobby and hall in daily basis.
• To maintain contact with all guests and action to compliments or complaints or special requests i.e. direction, hail taxi to front door.
• To receive postal, parcel, courier packages addressed to the concerned department or staff.
• Any other duties which are appropriate to the post and which are agreed upon to the Hospitality Manager.
• Any others task as assigned from time to time by Superior

Benefits

• Staff Uniform
• Staff Meal
• Group Insurance (Term Life, Personal Assistant, Hospitalization & Surgical)
• Medical Benefit
• Dental Benefit
• Annual Medical Checkup and etc.

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Medical Insurance
• Overtime Pay
• 5 Working Days
• Staff Meal
• Staff Discount

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