Job Description

We\xe2\x80\x99re looking for a friendly and organized Host/Hostess to join our team! If you enjoy makingguests feel welcome and ensuring they have a great dining experience, we\xe2\x80\x99d love to hearfrom you.Your Responsibilities:

• Greet customers warmly as they arrive and make them feel comfortable.

• Manage the seating chart, assign tables, and seat guests promptly.

• Handle reservations by phone, online, or in person, and manage any special requests.

• Answer guest questions about the menu or services and ensure they have a positive

experience.

• Keep the entrance and waiting areas clean and organized; manage waitlists when

necessary.

• Work closely with servers, kitchen staff, and management to ensure smooth service flow.

• Process payments and update payment statuses as needed.

• Inform guests about daily specials, promotions, or upcoming events.

• Monitor the flow of guests to ensure tables are efficiently used and wait times are

minimized.

• Gather feedback from guests to improve our service.

• Assist in taking food and beverage orders from guests when needed.

• Explain menu items and beverage options to guests.

What We\xe2\x80\x99re Looking For:

• Minimum SPM.

• Friendly and well-groomed appearance, maintaining the highest standard of cleanliness.

• Excellent communication and interpersonal skills.

• Ability to anticipate guest needs and provide excellent customer service.

• Fluent in English, Bahasa Malaysia, and Chinese (both spoken and written).

• Positive and enthusiastic personality with a natural ability to diffuse tension.

• Strong knowledge of customer service practices.

• Ability to stay calm under pressure in a busy environment.

The Olive Tree Group