Job Description

• Education: Bachelor\'s degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Experience: Minimum of 2-4 years of experience in sales, preferably in a hotel or event management setting.
• Languages: English & Mandarin.

Skills:

• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to manage multiple tasks and deadlines simultaneously.
• Strong problem-solving skills and attention to detail.

Working Conditions:

• Standard office environment within the hotel, with occasional need to attend off-site client meetings or events.
• May require evening or weekend work depending on event schedules.
• Ability to travel locally for client meetings or industry events.

ResponsibilitiesSales and Business Development:

• Identify and target potential clients for hotel events, including corporate clients, wedding planners, and event organizers.
• Conduct sales calls, presentations, and site inspections to promote hotel event spaces and services.
• Build and maintain relationships with existing and prospective clients to generate repeat business.
• Meet or exceed monthly and quarterly sales targets.

Event Planning and Coordination:

• Work closely with clients to understand their event requirements and tailor hotel services to meet their needs.
• Coordinate all event details, including room setup, catering, audiovisual needs, and any special requests.
• Liaise with the hotel\'s operations team to ensure the smooth execution of events.
• Ensure that all client expectations are met or exceeded during the planning and execution phases.

Customer Service:

• Provide exceptional customer service throughout the sales and event planning process.
• Address any client concerns or issues promptly and professionally.
• Follow up with clients post-event to gather feedback and ensure satisfaction.
• Handle any last-minute changes or emergencies with a calm and solution-oriented approach.

Marketing and Promotion:

• Collaborate with the marketing team to create promotional materials and campaigns to attract event clients.
• Attend industry events, trade shows, and networking opportunities to promote the hotel\'s event services.
• Maintain a strong social media presence to engage with potential clients and promote the hotel\'s events.

Reporting and Analysis:

• Prepare regular sales reports and forecasts to track progress towards targets.
• Analyze sales data to identify trends and opportunities for improvement.
• Provide feedback to the management team on market conditions, competitor activity, and customer preferences.

Benefits

• EPF, SOCSO,EIS
• Annual Leave
• Medical Leave

SkillsEvent Planning Customer Service CommunicationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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