Hotel Front Office Assistant
Cameron Highlands, Malaysia
Job Description
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Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients\xe2\x80\x99 complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests\xe2\x80\x99 needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.
- Required language(s): Bahasa Malaysia, English
- Pleasant personality and positive working attitude.
- Must be willing to work on shift including working on weekends and public holidays.
- Opportunities for promotion
- Afternoon shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Attendance bonus
- Overtime pay
- Cameron Highlands: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Front Desk: 1 year (Preferred)
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Job Detail
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Job IdJD921164
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCameron Highlands, Malaysia
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EducationNot mentioned