Hotel Front Office Assistant

Ipoh, Malaysia

Job Description


Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients\xe2\x80\x99 complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests\xe2\x80\x99 needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Requirements
  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.
  • Required language(s): Bahasa Malaysia, English
  • Pleasant personality and positive working attitude.
  • Must be willing to work on shift including working on weekends and public holidays.
Job Types: Full-time, Permanent Salary: RM1,500.00 - RM1,600.00 per month Benefits:
  • Opportunities for promotion
Schedule:
  • Afternoon shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift
Supplemental pay types:
  • Attendance bonus
  • Overtime pay
Ability to commute/relocate:
  • Ipoh: Reliably commute or planning to relocate before starting work (Required)
Education:
  • STM/STPM (Preferred)
Experience:
  • Hotel: 1 year (Preferred)

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Job Detail

  • Job Id
    JD934959
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ipoh, Malaysia
  • Education
    Not mentioned