Job Description

Reports rooms ready for letting to Housekeeping Office as frequently as possible disregard of occupancy. Organizes work assigned to him or her. Issues verbal and written orders to staff, ensuring that the staffs understand, perform their duties quickly and efficiently. Maintains the good order and serviceability of storage areas and equipment in use by the housekeeping staff. Checks all occupied, departure and vacant rooms. Attends to guests' requests and complaints. Reports sick and irregular behavior of guests and staff and areas to the Executive Housekeeper. Document and report defects and repairs requiring maintenance attention. Report should be followed up and checked to ensure that work is properly done. In the absence of Public Area Supervisor, checks the public areas when requested by the Executive Housekeeper. Keeps log book up-to-date for Executive Housekeeper's inspection. Studies late duty report signs and follows-up whenever necessary. Checks expected VIP rooms where special treatment should be given. Checks occupied rooms at 2pm where doors are still double locked or 'DO NOT DISTURB' signs are shown; contact guest by phone, offer assistance. If the guest is sick, report to the Executive Housekeeper immediately for further action. next reliever in writing. Collects from Room Attendants lost and found or left property of guests. Checks minibar in guest rooms. Prepares and forwards all reports to the Housekeeping Manager's Office. This includes the following: Daily occupancy and inspection report Lost and Found articles report Daily report on losses and breakages Records of articles borrowed by guests

Qualification

High school diploma or equivalent; a certificate or diploma in Hospitality Management is an advantage. 1-3 years of housekeeping experience, preferably in a hotel or similar environment. Proven experience in a supervisory or team lead role. Strong knowledge of housekeeping procedures, cleaning techniques, equipment, and chemical safety. Excellent leadership and team-management skills. Strong organizational and time-management abilities. Good communication skills (verbal and written). Ability to train, guide, and motivate staff to achieve high standards. Keen attention to detail and commitment to cleanliness and hygiene. Professional demeanor with a high level of integrity and responsibility. Ability to multitask, work under pressure, and handle guest concerns effectively. Customer-service oriented with a positive attitude. Flexibility to work various shifts, including weekends and holidays.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Meal provided Professional development
Work Location: In person