Job Description

We are seeking an experienced

Inbound Operations Executive

to join our team. The ideal candidate must have

at least 2-3 years of working experience

in inbound tour operations and be able to communicate effectively in

Chinese

, as the role involves regular communication and coordination with

ground agents from China and Taiwan

.

You will be responsible for managing and coordinating all aspects of inbound tour arrangements, ensuring a smooth travel experience for clients, and maintaining strong working relationships with local and overseas partners.

Key Responsibilities

Handle and coordinate inbound tour bookings and travel arrangements. Liaise with

ground agents, suppliers, and partners

(especially from China and Taiwan) to ensure smooth tour operations. Prepare tour quotations, itineraries, and related documentation. Coordinate airport transfers, hotel bookings, meals, transportation, and sightseeing arrangements. Manage tour confirmations, invoicing, and ensure accuracy of all bookings. Monitor and resolve any issues or last-minute changes in tour operations. Maintain updated records of bookings and client details. Ensure all tours are delivered with high quality and customer satisfaction.

Requirements

Minimum

2-3 years of working experience

in inbound tour or travel operations. Proficient in

written and spoken Chinese and English

(Mandarin required; Cantonese is an added advantage). Good communication and coordination skills. Strong attention to detail and organizational skills. Able to multitask and work in a fast-paced environment. Proficient in Microsoft Office (Word, Excel, Outlook). Knowledge of local destinations, attractions, and travel suppliers is preferred.
Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person