Job Description

?? Inbound Operator ??, ?? up to MYR 3,200, D Zen MICE Travel WP Kuala Lumpur ????? - Ricebowl
Inbound Operator
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MYR2,500 - MYR3,200 Per Month
KL City,
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Posted 13 hours ago o Closing 15 Dec 2025
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• SPM graduates, diploma or degree in Tourism, Hospitality, Business Administration, or a related field.
• Previous experience in a travel agency, tour operator, or related industry is preferred.
• Strong organizational skills with a keen eye for detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with travel booking software (e.g., Amadeus, Galileo, or Sabre).
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Knowledge of global travel destinations, visa requirements, and travel regulations.
• Flexibility to work outside of regular office hours during peak travel seasons.

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• Assist in planning and organizing travel itineraries, including flights, accommodations, transportation, and activities.
• Handle bookings, reservations, and confirmations, ensuring accuracy and timely communication with clients and suppliers.
• Coordinate with airlines, hotels, tour operators, and other service providers to secure the best rates and arrangements.
• Provide exceptional customer service by responding promptly to inquiries, resolving issues, and addressing special requests.
• Assist clients with travel-related questions, visa applications, travel insurance, and other related needs.
• Ensure clients receive all necessary travel documents, including itineraries, tickets, and vouchers, in a timely manner.
• Maintain and update client records, booking details, and other relevant information in the company's database.
• Prepare invoices, process payments, and manage financial transactions related to travel bookings.
• Assist in preparing travel proposals, marketing materials, and promotional offers.

Skills Required