Incident & Problem Management
Kuala Lumpur, M14, MY, Malaysia
Job Description
Technical Skills
Working knowledge of
ITIL
, especially Incident Management, Problem Management, and Change/Release processes Strong troubleshooting androot cause analysis
capabilities Understanding ofdeployment coordination
and version control practicesProcess & Governance
Experience ensuring
SLA adherence
and compliance Proficiency withITSM tools
(e.g., ServiceNow) Awareness ofChange Management workflows
and risk assessmentsCommunication & Coordination
Strong follow-up and
escalation management
skills Ability to provide clearstatus reports
and post-incident summariesProject Management Skills
Able to plan and execute
small to medium-sized projects
, particularly related to deployments or problem remediation Good stakeholder management across technical teams and business unitsFinancial & Budgeting Skills
Experience in
cost tracking
, budget monitoring, and variance reporting Capable of preparingfinancial summaries
, forecasts, and budget utilization reportsAbility to perform
vendor invoice validation
for related activitiesJob Type: Contract
Contract length: 12 months
Pay: RM3,963.00 - RM8,019.15 per month
Work Location: In person
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Job Detail
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Job IdJD1354048
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned