Job Description

We are seeking highly qualified candidate to join the Intel Global Customer Success (GCS) group. As a Product Support Engineer (PSE) you will be focusing on the unique requirements of the rapidly growing area of Intel Data Center GPU. Responsibilities may include: Help resolve customers technical issues. Perform debug activities to properly identify root cause of customer problems. Participate in customer meeting and presentations as needed. Respond to customer/client requests or events as they occur. Represent the customers technical needs by being the voice of the customer (VOC) back to Intel Business Units. Present technical product materials to customers.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This Position is not eligible for Intel immigration sponsorship.

Minimum Qualifications

A Bachelor\'s Degree in Electrical/Computer/Electronic Engineering, Computer Science or directly related field with 4+ years of relevant experience in one, or more of the following areas:

• Knowledge of Intel architecture systems, chipsets or accelerators
• Validation and debug, power/thermal management
• Experience with interfaces like PCI-Express, DDR4/5 memory interface, SMBUS OR JTAG

• Business level Chinese and English speakers are required

Preferred Qualifications

• Knowledge of PCIe/GPU subsystem, including both PCIe HW and driver, firmware, manageability
• Working directly with customers and/or providing technical support for a product

Influencing, and working with multiple engineering and business team

Inside this Business Group

Intel\'s Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here: https://www.intel.com/content/www/us/en/jobs/benefits.html

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
JobType Hybrid